Policies

Disclaimer

Astrology, numerology, tarot, palmistry, Vastu, Reiki, graphology and related services on Vedic Meet are offered for guidance, self-reflection and information. They are not a substitute for advice from a qualified doctor, psychologist, lawyer or financial adviser.

Vedic Meet does not guarantee any particular result or outcome. Remedies suggested by consultants are optional and you follow them at your own choice. No remedy, gemstone or ritual is presented as a cure for any disease or medical condition.

Consultants on the platform are independent professionals. Their views are their own and do not represent Vedic Meet.

If you are feeling unsafe or in emotional distress, please contact local emergency services or the government's Tele-MANAS helpline on 14416.

Terms & conditions (summary)

1. Who we are. The website and app are operated by Vedic Meet Private Limited, New Delhi ("Vedic Meet", "we").
2. Eligibility. You must be 18 years or older to create an account and book consultations.
3. Account. Keep your login details safe and give accurate information, including birth details and phone number.
4. Wallet and billing. Consultations are charged per minute at the rate shown before you start. Charges are deducted from your Vedic Meet wallet for connected time only.
5. Conduct. Be respectful. Do not share abusive, unlawful or misleading content, or contact consultants outside the platform for paid services.
6. No guarantees. Services are provided "as is" for guidance. To the extent permitted by law, Vedic Meet's liability is limited to the amount you paid for the session concerned.
7. Content. Website and app content, including horoscopes, tools and design, belongs to Vedic Meet and may not be copied without permission.
8. Changes. We may update these terms. The current version is always available on this page.
9. Governing law. These terms are governed by the laws of India, and courts at New Delhi have jurisdiction.

New user offer terms

• The offer applies to a new user's first consultation on the Vedic Meet app: chat at ₹1 per minute and call at ₹5 per minute.
• The maximum offer duration, eligible consultants and any tax shown at checkout are displayed in the app before the session starts.
• One offer per person, device and phone number. Regular per-minute rates apply after the offer ends.
• Vedic Meet may change or withdraw the offer at any time; changes do not affect sessions already started.

Privacy policy (summary)

We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Name, phone number, email and gender
• Birth details (date, time and place) for charts and consultations
• Chat messages and call metadata, to deliver the service and resolve complaints
• Payment status from our payment partners. We do not store full card numbers.

Why we use it

To create your account, generate Kundali and horoscopes, connect you with consultants, process payments, send service messages and reminders, and improve safety and quality. We use your data only with your consent or as allowed by law.

Sharing

We share only what is needed: your birth details and questions with the consultant you choose, and payment information with payment gateways. We do not sell your personal data.

Your rights

You can access, correct or delete your data, withdraw consent, and nominate someone to exercise your rights. Write to support@vedicmeet.com. Withdrawing consent may stop some services.

Retention and security

We keep data only as long as needed for the purpose or as required by law, and protect it with encryption and access controls.

Refund policy (summary)

• Before processing: you may request cancellation within 60 minutes of payment if no consultant has been assigned. Refunds are at Vedic Meet's discretion.
• Technical issues: if a fault on our platform prevents your session, you may be eligible for a refund.
• Duplicate payments: extra payments for the same order are refunded in full.
• Not refundable: connected call or chat minutes, dissatisfaction with an outcome, and bank or gateway processing fees.
• Timeline: approved refunds are credited to the original payment method within 6–7 working days.

Grievance redressal

Grievance Officer: [Name to be added], Vedic Meet Private Limited, 7/25, Kirti Nagar Industrial Area, New Delhi 110015. Email: support@vedicmeet.com · Phone: +91-9355500049.

We acknowledge complaints within 48 hours and aim to resolve them within one month.